1. General Information

This website https://jocjoacajucarii.ro is operated by VLADEVI BROTHERS SRL, headquartered in Timișoara, Romania. By accessing and using this website, you agree to the terms and conditions outlined below.

These terms govern the relationship between the Seller (us) and the Buyer (you) regarding the purchase of products through our online store.

2. Definitions

• Seller – VLADEVI BROTHERS SRL
• Buyer – any individual or legal entity placing an order
• Products – toys and children’s items available on the website
• Order – an electronic document representing a purchase request

3. Account Registration

To place an order, you must create a customer account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Product Information

All products are presented with descriptions and images for informational purposes. Availability may vary depending on stock. We reserve the right to update product details and prices without prior notice.

5. Orders and Payment

Orders are placed online by adding products to the cart and completing the checkout form.

Accepted payment methods:

• Online payment (processor to be confirmed)
• Cash on delivery (COD)

Once the order is confirmed, you will receive an email with the order summary.

6. Shipping

We deliver only within Romania, using courier services and easybox lockers. Estimated delivery time is up to 5 business days from order confirmation.

Shipping costs are displayed at checkout. We do not offer parcel inspection upon delivery.

7. Return Policy

Products can be returned within 15 calendar days of receipt. Opened products are accepted if undamaged. Return shipping costs are covered by the customer. Refunds are issued to the bank account provided by the customer.

8. Limitation of Liability

We are not liable for:

• Typographical errors or incorrect product information
• Delays caused by third-party couriers
• Indirect damages resulting from website use

We reserve the right to cancel orders in justified cases (e.g., suspected fraud).

9. Intellectual Property

All content on the website (text, images, logos) is the property of VLADEVI BROTHERS SRL and is protected by copyright laws. Reproduction or distribution without written permission is prohibited.

10. Complaints and Dispute Resolution

If you wish to file a complaint regarding a product or service purchased from our store, please complete the form below and send it to: office@jocjoacajucarii.ro.

 

Complaint Form:

Full Name: ………………………………………………  

Order Number: ………………………………………………  

Product: ………………………………………………  

Reason for Complaint: ………………………………………………  

Date: …………………….  

Signature: …………………….

 

Instructions:  

Please send the completed form to: office@jocjoacajucarii.ro

Disputes will be resolved amicably, and if not possible, by the competent Romanian courts.

11. Contact

📧 Email: office@jocjoacajucarii.ro
📞 Phone: +40 756 191 845
🌐 Website: https://jocjoacajucarii.ro