1. Introduction

This Privacy Policy explains how VLADEVI BROTHERS SRL, based in Timișoara, Romania, collects, uses, stores, and protects your personal data when you visit or make a purchase from our website: https://jocjoacajucarii.ro.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

2. What data we collect

We may collect the following categories of personal data:

• Identification data: full name
• Contact information: email address, phone number
• Shipping details: delivery address
• Payment information: processed securely via third-party providers (we do not store card details)
• Technical data: IP address, browser type, device, operating system
• Session data: strictly necessary cookies for site functionality

3. Purpose of data processing

We process your data for the following purposes:

• To process and deliver your orders
• To issue invoices and comply with tax obligations
• To communicate with you regarding your order or account
• To provide customer support
• To ensure the security and functionality of our website
• To send promotional emails (only with your consent)

4. Legal basis for processing

We process your data based on:

• Contractual necessity – to fulfill your order
• Legal obligations – for invoicing and record-keeping
• Legitimate interest – to improve our services and prevent fraud
• Consent – for marketing communications (you can withdraw at any time)

5. Data retention

We retain your personal data only for as long as necessary:

• Order and invoice data: 5 years (legal requirement)
• Newsletter subscription: until you unsubscribe
• Account data: until you delete your account or request removal

6. Your rights under GDPR

You have the following rights regarding your personal data:

• Right of access – to know what data we hold about you
• Right to rectification – to correct inaccurate data
• Right to erasure – to request deletion of your data
• Right to restriction – to limit how we use your data
• Right to data portability – to receive your data in a structured format
• Right to object – to oppose certain types of processing
• Right to lodge a complaint – with the Romanian Data Protection Authority (ANSPDCP)

7. Data security

We implement appropriate technical and organizational measures to protect your data:

• Secure servers and encrypted connections (HTTPS)
• Access control and authentication
• Regular backups and monitoring

8. Sharing your data

We do not sell or rent your personal data. We may share it only with:

• Courier services (for delivery)
• Payment processors (for secure transactions)
• Legal authorities (if required by law)

All third parties are contractually obligated to protect your data.

9. International transfers

We do not transfer your data outside the European Economic Area (EEA). If this changes, we will ensure appropriate safeguards are in place.

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last revision.

11. Contact us

If you have any questions or requests regarding your personal data, please contact us:

📧 Email: office@jocjoacajucarii.ro
📞 Phone: +40 756 191 845