1. Introduction

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from https://jocjoacajucarii.ro, operated by VLADEVI BROTHERS SRL. We are committed to ensuring timely and secure delivery of all orders placed through our online store.

2. Delivery area

We currently ship across Europe.

3. Delivery methods

We offer the following delivery options:

• Courier delivery – to the address provided by the customer

The delivery method can be selected during checkout.

4. Order processing and delivery time

• Orders are processed within 1–2 business days after confirmation
• Delivery is estimated within up to 5 business days, depending on the destination and chosen method

During peak periods (e.g., holidays, promotions), delivery times may be extended. Customers will be notified of any significant delays.

5. Shipping costs

Shipping fees are calculated based on the delivery method, package weight, and destination. The final cost will be displayed at checkout before the order is confirmed.

6. Order confirmation and tracking

After placing an order, the customer will receive a confirmation email. Once the package is shipped, a second email will be sent with courier details and, if available, a tracking link.

7. Receiving the package

Customers are responsible for checking the condition of the package upon delivery. If the package appears damaged, we recommend refusing it and contacting us immediately.

We do not offer the option to inspect the contents of the package at delivery.

8. Failed deliveries

If delivery fails due to reasons attributable to the customer (e.g., incorrect address, refusal to accept, unreachable contact), the order may be canceled and the customer may be charged for return shipping.

9. Contact

For questions regarding shipping, please contact us:
📧 Email: office@jocjoacajucarii.ro
📞 Phone: +40 756 191 845